UK coronavirus lockdown: what are the new rules and what does it mean for daily life?
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our service and standards.
Our Complaints procedure is set out in 3 very easy stages.
If you are unhappy about our services or have a complaint, please put it in writing, including as much detail as possible. You can email us at Customerrelations@ycea.co.uk or by letter FAO Customer Relations, Your Choice Estate Agents, 86 Toller Lane, Bradford, West Yorkshire, BD8 9DA.
We will then respond within 3 working days to acknowledge receipt of your complaint and include copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333 306 Email: email@example.com Website: www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Find out more about the selling process, our fees and our procedure
Get a free market appraisal from one of our qualified staff.
Ho to sell or buy your business in real time
Find out more about the lettings process, our fees and our procedure
Fugit ratione, pariatur ducimus minus est commodi at, sed blanditiis non dolores saepe in, rerum sunt ab possimus accusamus nobis.
After putting my house up for sale in March (pre-covid) with Your Choice estate agents i knew from the moment I met Khalid that I could trust him. After covid hit and many set backs due to covid Khalid always kept me informed of the situation from house viewings to offers. It was a very difficult time to sell a house/home but I knew khald did his best for me and always had my best interests at heart. I would definitely recommend using Khalid to anyone wanting to sell their property.https://www.trustpilot.com/evaluate/www.yourchoiceonline.co.ukNicola Robinson, Vendor - 27/10/2020
I have been come across your choice through a friend of mine and really pleased by their professional guidance and help . I would highly recommend to do business with your choice in future .
I would highly recommend Your Choice Estate Agent. Their representative Mr Khalid made the purchase of our second property and provided excellent communication, feedback and service from start to finish. He was professional and friendly at all times and most importantly got us the house, he was approachable and reachable at all times via whattsapp which made it easy for me to get hold of the him so thank you for everything and look forward to working with you on the next property https://www.allagents.co.uk/review/410505/Rashid Shala, Buyer - 24/10/2020
Excellent and very helpful from staff to end. Honest staff. Great service from Valuation to the end. Got the tenants I was looking for tooH khan, Landlord - Oct 09,2018
Very responsive and guided me throughout the whole process. I would highly recommended your choice estate agents to anyone who is looking to buy a property as there very supportive.